After searching for 3 months for a used Ford escape, I tried Zimmerman's. Price was the best I found for what I was looking for. Even Ford certified. No high pressure sales, Kevin was very helpful, even filled the gas tank before I left. Did have to wait for them to clean the vehicle before I left but not a big deal, I would definitely shop here again.
I love the car I bought from you guys it is the best decision I made gas is so affordable. I will recommend you guys to others.
This review is a huge THANKS for Clint Smith, Salesman. This is well over and above!! I had an after market remote start put on my car when I purchased it in December. Clint not only was an excellent salesman, but knows his job well and his customer service is awesome. I am 65 years old and not familiar with the remote start or how to use it. I was shown at the dealership how to use it, but when I got home I could not get it to work. I worked with the service department for weeks but with no satisfaction. I finally got angry and called Mr. Zimmerman. He asked Clint to take care of my issue. Clint actually came to my home, and very patiently went over and over the correct sequences for the remote starter to work! I was so taken aback by this after having the service department say that was impossible for them to do. I HAVE TO TELL YOU ALL! If you want a top notch salesman with no pushy ways, and someone who puts himself in your position to meet your needs, you really need to ask for Clint Smith!! KUDOS Clint Smith!!!
Wanted to extend heartfelt thanks to Sam Fierro for going well above and beyond. I was stranded with a flat tire traveling from Chicago to Des Moines. I was having trouble connecting with the BMW SOS Assist platform, so I called Zimmerman's to see if their service department was still open. Although the dealership was closing at 8 pm, Sam offered to stay and make sure that I was able to get into the service center the following morning and supplied me a loaner car to continue my journey. He waited until I arrived over an hour and 45 minutes later at 9:45 pm and took care of all the paperwork for the loaner car. Additionally, he followed up with me in the morning to make sure that the service department had contacted me. Being stranded late at night could have been a terrible situation, but Sam went the extra mile to make sure I was safe and cared for. I'm very appreciative and grateful for Sam's kindness and professionalism.
Clint has been helping us make our decision on a BMW and has been an amazing representative. It's hard to call him a salesmen because he isn't giving off that vibe when talking to us, yet keeping us involved with the entire process and letting us know which options work best for us. I'll be getting my service done here as well from now on. We spent 6 hours at McGrath and got salesmen after salesmen on our tail, literally while waiting for ours to return. Clint got us behind the wheel of what we wanted quickly and will have us out of there with keys and a title very soon. Visit this place before going anywhere else.
Outstanding service ! (BMW repair) Feb. 2017
We purchased a preowned SUV and had a great experience working with Kevin but the whole crew was great! Lots of people wanting to be sure we were taken care of and very friendly group! Excellent follow up post sale too!
All in all a good experience. Very helpful as we walked in the door.
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